Flowcharts allow you to draw a picture of the way a process actually works so that you can understand the existing process and develop ideas about how to improve it.
Using a flowchart has a variety of benefits:
It helps to clarify complex processes.
It identifies steps that do not add value to the internal or external customer, including delays; needless storage and transportation; unnecessary work, duplication, and added expense; breakdowns in communication.
It helps team members gain a shared understanding of the process and use this knowledge to collect data, identify problems, focus discussions, and identify resources.
It serves as a basis for designing new processes.
Review the reading assigned for the discussion.
Complete Exercise 6.13 from Chapter 6 in your textbook by Ozcan
