For this project, youll be writing a letter or email of claim or complaint (see sample in Chapter 14 Figure 14.6).
Claim or complaint letters document a problem with a product or service and request a specific form of action (usually some kind of compensation).
Choose a real product or service you have been dissatisfied with and write a formal letter or email to an actual person or department who could help you resolve the problem (you will need to do some research to get the correct mailing address or email address and a contact person). Include specific details to substantiate your complaint and be specific about what action you want the reader to take.
Letters should be formatted as professional letters with a return address, date, and TO address.
Emails should be formatted as emails with a TO address, FROM address, date, and SUBJECT line.
Your document should include the following parts:
Appropriate heading and format for either a letter or email.
A brief introduction that states what product or service you are writing about and your purpose in writing.
A narrative describing your history with the product or service. Specifics such as amount paid and dates are helpful here.
Statement of the action you want the reader to take.
