QuestionBased on the customer service issues identified as a result of thecustomer complaints issue, Oz house Clean has decided to be proactive and identifycustomer needs through use of a customer feedback survey. As Operations Manager of Oz house Clean, you are required to develop the customer survey.?1.????onduct research.?se the internet to research real life customer surveys used by businesses, as well as how these surveys are administered (e.g. online) and how often.Identify best practices in customer surveys in regard to questionnaire design and survey method and frequency. Make notes on your findings.?2.????evelop a customer survey.?ased on the areas identified in the task instructions (i.e. quality of service, ability to meet timelines, staff performance and cost of services), develop a customer survey.Your survey should include at least 10 questions.You may also include rating criteria for customer to rate their responses.Send the customer survey to your assessor via email. Your email should outline the purpose of the survey and include your recommendations on how often the survey should be administered and by what method based on the research you undertook. You should include a clear rationale for your recommendations.?3.????end an email to your assessor.?he text of the email should be in grammatically correct English, written in an appropriate (polite, business-like) style.Your email should outline the purpose of the survey and include your recommendations on how often the survey should be administered and by what method based on the research you undertook. You should include a clear rationale for your recommendations.It should introduce and summarise the contents of the attachment, and seek their feedback and approval to move forward with the project. Attach your Customer Survey to the emailBusinessBUSINESS 501
solved : QuestionBased on the customer service issues identified as a
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