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Question
Question 1
Which of the following statements concerning service guarantees is false?
A service guarantee is a way to avoid compensating customers for a service failure. A service guarantee is a way to define a service and ensure satisfactory delivery to the customer. A service guarantee is a mechanism to build customer loyalty. A service guarantee is a tool to clarify exactly what the service must provide.
Question 2
A major drawback of a line process is the jumbled flow, which reduces the throughput and efficiency.
True
False
Question 3
Process selection choices affect all parts of the firm and thus involve all functional areas along with general management.
True
False
Question 4
The Knee-Hugger Jeans Company makes designer jeans in six colors under a make-to-stock approach. In response to a new fashion craze, customers have expressed the desire to acquire these jeans in three different styles-namely regular, tight-fit and relaxed-fit styles, with and without “stylish” holes, and with one of four cuts for the pants leg: boot-cut, bell-bottom cut,
flared-cut or regular cut. How many different combinations of unique end items would this company have to inventory?
